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Former Mieko’s customers and LA Fitness

August 13th, 2010 · View Comments

When Mieko’s Fitness closed abruptly last May, memberships were  transferred to the LA Fitness in Ballard and members were told that they could use LA Fitness at their Mieko’s rate for the remainder of their gym contract.

Magnolia Voice reader Alexander wrote to warn former Mieko’s customers to check their credit card statements carefully if they did not transfer to the new gym.

I was recently reviewing my credit card statement, and found charges for LA Fitness. Now, I’ve never been a member of LA Fitness, but was formerly a member at Mieko’s Fitness in Magnolia. I phoned LA Fitness and got the accounts canceled on the phone from overseas. The person at LA Fitness said it was hard to speak to the accuracy of canceled vs. non-canceled status of transferred Mieko’s customers. So, if you’re a also a former Mieko’s customer, you might want to take a look at your statements to make sure you haven’t unknowingly become a member of LA Fitness since the Mieko’s closure.  Also – no offer of a credit was made by LA Fitness, which I think is wrong….but I’m not going to pursue it from overseas for such a relatively small amount. I’m not certain on what LA Fitness’ specific legal responsibilities are vis-a-vis the accuracy of transferred customer rolls, but surely their ethical responsibility is to ensure accuracy.

And this was just posted in the Magnolia Voice Forum:

Mieko’s closed on May 26 and LA Fitness in Ballard sent a letter in June where they pledged to “honor the memberships.” Despite my efforts to cancel and/or not join (called on May 28 and June 3, and appeared in person on June 6) LA Fitness charged my credit card on June 4 for a June membership. I wrote a letter to LA Fitness and disputed the charge with my credit card company. LA Fitness continues to insist that I owe membership dues, and told my credit card company: “The card holder purchased a membership at LA Fitness and agreed to be billed monthly to their credit card for all fees.” All of it false. Now they are threatening collections for this “past due” amount.  Before I speak to an attorney, I wondered if any other former Mieko’s members have had similar trouble.

We contacted the LA Fitness in Ballard.  One of the managers says the best thing to do is to call their location, let them know you don’t want to use their facility, and they will cancel the membership.  That phone number is 206-508-5030.  As for any credit or reimbursement, you’ll need to go through Mieko’s since LA Fitness says Mieko’s was in charge of notifying customers of the closure and what it meant.

Meanwhile, the building that housed Mieko’s remains empty and we are not aware of any plans for a new business to move into that space.

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  • Katharine

    Yes!! I’ve had problems, also. Very irritating situation and I think we should all complain, except that it’s for such a small amount.

    I actually went into to Mieko’s to cancel my membership for other reasons, and found it closed without notice or warning. I wasn’t even sure it didn’t move, I had to call and find out it closed later. I had been charged, however, for the upcoming month and had nowhere to go to workout in the meantime – not to mention I joined that location because I could walk there, I had absolutely no interest in going to a different gym. I had called Mieko’s on the way there to find out how to cancel and was transferred to the LA Fitness line and told I could go into my local branch (apparently they had no idea it had closed), but in the end I should cancel in writing with the main branch. I promptly went home and got the address and wrote up a letter asking to cancel my membership immediately and also to refund me for the last month charged. They canceled my account, but never refunded me and never responded to my annoyed letter. I never followed up because it seemed like too much trouble for such a small amount, but if more people join I’d be “glad” to pick it back up again!

  • Typeone

    Katharine, your experience sounds similar to mine. Not only did I dispute this through my credit card, I tried canceling the membership several times. No one at LA Fitness would help me on the phone but told me I had to show up in person to cancel. When I did, all they did was try to get me to join. Then told me I had to join in order to cancel. (!?!) Then they wouldn’t reverse the charge. I am not a lawyer but this looks like fraud, or theft. Or just sleazines.
    Here is the text of the letter I sent to LA Fitness on June 7. I never received a reply:

    On May 26 my local gym, Mieko’s Fitness, closed its doors without notice. I was a member and had the monthly membership of $20.70 charged to my credit card on the fourth of each month. The sign on Mieko’s doors advised patrons to call LA Fitness in Ballard for information on continuing their gym memberships. I called the Ballard LA Fitness location on May 28 and learned that Mieko’s memberships would be honored by LA Fitness. This is a great gym and a great deal, however it is not convenient for me to travel to Ballard, so I asked the representative how to opt out. He explained that they did not yet have the membership database transferred over, but I could try back the following week. He explained that I would need to appear in person to cancel a membership.

    I assumed that I would not be charged for membership to LA Fitness until I approved the charge. But on June 2, I received in the mail a letter from LA Fitness, along with a letter from Mieko’s, which explained that LA Fitness would “collect dues on the same date in the same amount, using the same account” as Mieko’s. I called LA Fitness in Ballard the following morning to ask to cancel before the automatic deduction hit my account on June 4. The representative explained that he could not change or cancel an automatic deduction because I was “not in the system yet,” and I would have to appear in person to cancel.

    The membership charge appeared on my VISA account on June 4. My schedule did not allow me to travel to Ballard and LA Fitness until June 6. When I arrived at the front desk, I explained the situation and said that I did not want to join LA Fitness and did not want to be charged for the month of June. The young man at the front desk described all the benefits of the club, but I told him that despite the great amenities and generous deal it was not a convenient location for me and I did not wish to become a member. The representative told me that I would have to fill out some membership paperwork and join before he could cancel the membership. This seemed silly to me but I filled out a one-page waiver form, had my photo taken, and was given a membership key fob. I stood at the counter for another 10 minutes while the young man asked the other front desk representative how to print the cancellation form. I grew frustrated by the delay, and asked how the June 4 deduction would be credited back. “I don’t think it can,” he told me, “but you can ask corporate.” He then printed out a one page cancellation form and instructed me to fill it out and mail it in. “You mean you can’t cancel the membership today?” I asked. He replied that no, the cancellation would take effect when the cancellation was postmarked, and meanwhile why don’t I try out the club for a few weeks to be sure I don’t want to join?

    I was angry, but chose not to take it out on the guy at the counter or make a scene. I turned and left. I did not enter the fitness area or use the facility. Although the automatic membership and deduction transfer from Mieko’s would be easy and seamless for someone wishing to continue their membership, I was not given reasonable means to cancel and avoid the dues charge. The charge was made before I had ever joined. The insistence that I had to appear in person to cancel was incorrect and along with the claim that I had to join in order to cancel seem to be sales tactics to lure me into a fitness club membership that I did not want.

  • JPaul

    We are also having difficulties cancelling. The transfer to LA Fitness seems illegal if not unethical. Eddie at Ballard LA Fitness is not very cooperative and tells us to call “corporate”, corporate tells us to call our local branch. Now they are threatening to send us to collections, for a membership we never used.

  • Durango

    “You have to join in order to cancel.” That’s a hoot! It’s 1984!

  • Magnolia 42

    Miekos is a fraud. I was a member in Edmonds first then moved to Magnolia 10 years ago and used the gym since. I expanded my membership, renewed it etc at Magnolia. Then was told I was not transferred to LA Fitness because I was an Edmonds member. Meanwhile they kept charging my card and would not cancel without jumping through many hoops.

    I reached out to senior management at Miekos and was essentially told they don’t care about customers because they’ve now left the area. They actually told me to commute back to Edmonds to use the gym there. End result… Miekos is run by people that are working to scam people.

  • Ballardemician

    how many people have the same problem? Enough to make it worth a plaintiff’s class action attorney’s while? If it’s fraud there can be damages awarded on top of the erroneous charges …

  • Robert

    I upgraded my Mieko’s contract with some cash payments a long time ago, so that I paid very little per month. I will wait to see if LA Fitness continues to honor my membership at those low dues

  • Carol

    I regret my past Mieko’s membership and have filed a complaint with the Better Business Bureau. I would encourage others to do the same, even ifyou were only charged for one month by LA Fitness. You can file your complaint online at http://www.bbb.org/. I signed a cancelation sheet the last day Mieko’s was opened, and was told that if LA Fitness charged my account that it would be credited back. This was not true. Christina at Mieko’s lied to my face and later refused to take my phone calls. I finally disputed the LA Fitness charge on my credit card in July and the charge was removed. I have not been notified of collections at this point. The bottom line is that Mieko’s was extremely disrespectful and unethical in their process of closing shop. They were unprofessional, difficult to deal with and refused to do the right thing in the end. After several calls to Mieko’s, and after being told twice that they would get the LA Fitness charge reversed, they refused to help and would not allow us to talk with the owners. LA Fitness wasn’t helpful, either, which caused me to turn to my credit card company for help. If there is action taken, I would be willing to participate in the complaint. Mieko’s is possibly the worst business I have ever dealt with and I hope people will take the time to file complaints.

  • annoyed

    FYI – I’ve noticed two different public LinkedIn accounts for Mieko Hart, the owner/managing member of Mieko’s. In one, Mieko lists an executive MBA from UW: http://www.linkedin.com/pub/mieko-hart/9/570/269
    In another, Mieko lists a JD from UW: http://www.linkedin.com/pub/mieko-hart/a/b90/a77

    Surely Mieko should have the skillset to manage a successful and ethical transition….from what truth is Mieko hiding?

  • dave

    Be careful of LA Fitness (ballard). The manger is a idiot. He has no idea how to run a health club. I think he needs his diaper changed.

  • Seattlenerd

    Folks may want to carefully read the contract they signed — even a month-to-month one — with Mieko’s. If there was a clause that had a right of assignment, it’s possible LA Fitness had the contracts “assigned” to them and they actually own them. And that puts the Mieko’s members on the hook for the remainder of their contract period (if there was one).

    I’ve never seen a Mieko’s agreement, but if I were having trouble like this, that’s where I’d start.

    Regarding LA Fitness management: I’ve been a member since last September. Considering the problems with turnover, poor maintenance of locker rooms and other common areas, and a constant emphasis on selling new members (rather than keeping existing ones), I’d approach the facility with eyes wide open.

  • Magnlia 44

    Someone call Jesse from channel 5 or problem solvers from channel 4. This should be good.

  • j

    just to let you know why miekos doesnt care is that it sold all their other clubs to vision quest. sale to be finalized soon.

  • http://www.homesteadbook.com/blog DavidT

    Just for the record I am one of the many people who happily transferred to LA Fitness. My own feeling is that Meiko did us all a great favor being able to enroll in a much better club for the same low amount. I am sorry for those who don’t want to join LA Fitness and the problems they are having, but on the other hand many of us are very happy with the new club and are grateful that Meikos didn’t just dump us.

  • JK

    Someone might also want to get all these complaints turned in to the Atty General’s office. The BBB is not a government agency and a lot of places could give a rip about complaints there. But I’ve found the mention of multiple party complaints to the state AG get upper-managers to sit up and take note.

    http://www.atg.wa.gov/SafeguardingConsumers.aspx

  • nonplussed

    Magnolia44 is right:

    GET JESSE!

  • TypeOne

    @Seattlenerd: Good point. I can’t locate my original contract with Mieko’s, but I assume a right of assignment applies if the Mieko’s location was purchased by another gym, as in a simple change in ownership. I’m sure Mieko’s sold the membership list to LA Fitness for a nice sum, but this was not a simple change in ownership. Even if LA Fitness is within their rights to continue charging unsuspecting Mieko’s members, the facts of the case wouldn’t help them in court.

    @JK: I considered contacting the AG Office but I dont’ know what they can do about a California-based company. But it’s worth a shot and I’ll ask.

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  • Linda O’Neal

    We joined Magnolia Fitness back in 2000, which then became Mieko’s Fitness. We had several family members join under our membership plan. As a group, we were using Mieko’s Fitness centers in Everett, Canyon Park and Magnolia. Some of us went to LA Fitness and some kept using the other centers. In September, the Canyon Park center would not honor the membership and told the family member that they would have to re-pay joining fees there to keep their membership. Has anyone else had this type of situation. I think we ought to file a class action suit. I am filing with the Attorney Gerneral under the office of consumer affairs (on-line form) and also with the BBB. Has anyone contacted an attorney who wants to take this on? I sent a certified letter to Mieko’s Corp office with no response. Is there any validity to the stories that the whole company has been sold or bought out?

  • http://la-fitness.pissedconsumer.com/ Shirly

    I’m so sorry to hear such news about LA Fitness. I visit this sport club for a long time and never had any problem. I’d like to protect it. Maybe the problem is that after selling, they had some problems in documentation, as it usually happens and they don’t have another choice than to bill you (according to their system). but it’s so peaty that people have to suffer because of managers’ mistakes and pay money. I hope you will get your money back. visit this site, maybe you will find useful information http://la-fitness.pissedconsumer.com/

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